"All who have accomplished great things have had a great aim, have fixed their gaze on a goal which was high, one which sometimes seemed impossible."
— Orison Swett Marden
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Project Management Services
Project management helps provide guard rails and definition for resources - from money to people to time. Projects can quickly scale beyond budget and capability if not properly planned and managed. This is especially damaging for small to medium-sized organizations that already struggled with funding new initiatives. Having project management expertise increases the chances of success by ensuring risks are managed, change is monitored, and teams are clear about their role and project status.
NCS can provide project management support using one or more methods below:
Provide a high-level analysis/review of an existing project
Provide consultation to project teams, helping them think outside of the box but within resource constraints.
Participate fully from project conception and mapping to management and completion.
Leadership Building
As of 2013, Harvard noted that there were over 15,000 books published on leadership alone. That was a decade ago. There are resources in abundance that document leadership theory, but not about leadership and how it applies to your organization. We focus on what leadership means to YOU and how we can help your team members excel, so your company can excel.
NCS provides leadership-building services for:
Executive leaders - because leading with shared values and vision makes obstacles look small and makes teams more efficient.
Existing leaders - because it is all too common to get burnt out and jaded, a fresh perspective on leadership can be what we need to get inspired and reinvigorated.
Emerging leaders - because they are the future of the company, and we should invest in them now!
Customer Service Transformation
We are firm believers that you can have the best software in the world, but you can be limited by your customer service. you are always leaving an impression with your customer base about your service levels - whether that be by phone, email, in-person interactions, and so on. Additionally, we believe customer service isn’t just an external initiative, but imperative to internal operations.
NCS helps to transform your customer service by:
Evaluate the current perceived level of service, both internally and externally
Recommend potential areas of improvement, including service level agreements
Providing training for individuals and/or teams
Organizational Development Strategy
It can be easy to ignore the warning flags that aren’t fires in the chaos of the day-to-day. Those flags can be costly, especially if we have the wrong people on the wrong team, or are executing processes that are inefficient. It can be comfortable to overload effective team members, but we can unintentionally be underutilizing others. The choices we make to get through today by ignoring tomorrow can be damaging, even costly. Ignoring warning flags may seem like time and money saved now, but it can cost you the ability to grow and achieve your mission in the future.
NCS will help you establish or reconceptualize your organizational development strategy by:
Reviewing current team structure for current and future efficacy
Reviewing current strategic alignment and initiative status
Recommend structure and strategy modifications for sustainable growth
Monitor change implementation and progress
Culture Cultivation
Culture is one of those terms that is tossed around and superficially discussed - but the truth is that it plays a critical role in an organization’s ability to grow beyond the status quo. Culture exists - and if we ignore it we let it create itself. We need to intentionally create the culture we want through consistent engagement, not single transactions.
NCS helps to cultivate the desired culture by:
Conducting a current-state study
Identifying areas of improvement, where culture is not meeting intentions
Develop a strategy to correct any identified strategies
Monitor the ongoing progress of the culture shift